Frequently Asked Questions
Are you a wholesaler only?
Do you have a storefront?
Do you have a catalog?
What types of ribbons do you carry?
Do you send out samples of your ribbons?
In what size increments do you sell ribbon?
How do I place an order online?
How do I know if my order was placed?
Is there a minimum purchase order?
Do you accept orders by phone or fax?
Do you accept Special Orders?
What should I do if I am having trouble ordering?
How can I find out the status of my order?
What if an item is out of stock?
What if I need to make an adjustment to my order?
Is your site secure?
What payment options are available?
How can I contact you?
Are you a wholesaler only?
May Arts sells directly to businesses only and not to the general public. For a retail store near you, please contact us for the closest location.
Do you have a storefront?
May Arts is one of the leading distributors of quality ribbons. However, we do not maintain a traditional storefront business. Therefore, we make every attempt to make shopping at our online store a pleasant and effortless experience.
Do you have a catalog?
Yes, in addition to our online catalog, we also issue a new print catalog every 12-18 months. Our print catalogs display the same inventory represented in our online catalog. If you would like to request a print catalog, please call 1-203-637-8366.
What types of ribbons do you carry?
We carry satin, sheer, trims, metallic, grosgrain, ric rac, taffeta, velvet, iridescent and many other materials in a wide variety of colors, styles and patterns. With our extensive selection, you are sure to find the right ribbon to suit your specific needs.
Do you send out samples of your ribbons?
Yes, we can send up to ten different sample swatches at a time. Please contact us directly for more information about obtaining samples.
In what size increments do you sell ribbon?
Our ribbons are sold by the individual roll in a wide variety of lengths and widths.
How do I place an order online?
Ordering from May Arts is easy. Once you have located a product you are interested in purchasing, you may select the quantity and width/color from the dropdown menus and then add the item to your cart. The item will then be transferred to your online shopping cart. When you have finished making your selections, click on "My Cart" on the top right of your screen in order to begin the checkout process. At this time, follow the prompts regarding payment and shipping information to complete the process. Your order information will then be reviewed and processed by our expert customer service staff.
Please note: your credit card will not be charged until the order has shipped.
How do I know if my order was placed?
You will receive an e-mail confirmation within minutes of placing your order. If this does not occur, please contact us for assistance.
Is there a minimum order amount for purchases?
The minimum order is $50 for shipments within the United States. For international orders, including Puerto Rico & Guam, the minimum order is $100. For further questions, or special requests, please contact us directly.
Do you accept orders by phone or fax?
Yes, we will take your order over the phone if this is a more comfortable method for you. Just call us at 1-800-442-3950 or (203)-637-8366. You may also fax your order to: (203)-637-5285.
Do you accept Special Orders?
For special orders and large bulk orders, please call us directly so that we may better serve your needs.
What should I do if I am having trouble ordering?
We do everything we can to ensure that shopping with us is as easy as possible. However, if you are having any difficulty placing your order, please call or email us. Our staff will be happy to help you complete the order process. You can contact us by e-mail at sales@mayarts.com or by telephone at 1-800-442-3950.
How can I find out the status of my order?
Once you have successfully completed your online order, we will send you an e-mail acknowledging receipt of your order with a confirmation number. You will also receive an email confirmation when your order is shipped. If at any time you need information concerning the status of your order, you can login to the online store and go to “My Account,” where you can view your account information and the status of existing orders, as well as your past orders. You can also contact us via e-mail at sales@mayarts.com or by telephone at 1-800-442-3950 or 1-203-637-8366.
Note: In order for us to best serve you, please have your order number available when contacting us.
What if an item is out of stock?
If an item is out of stock, this will be indicated as you are placing your order on the website. If you still wish to order the selected item, you can place a backorder, which we will fill as soon as we have more of the ribbon in stock.
What if I need to make an adjustment to my order?
If this need should arise, you can edit your order online or you can contact one of our customer service representatives at 1-800-442-3950. You can also email us at sales@mayarts.com. If your order has not already been shipped, we will make every effort to accommodate your request.
Is your site secure?
May Arts uses industry standard SSL encryption to ensure that privacy is maintained with every transaction. Your credit card information is transmitted in a secure, encrypted format for your protection.
What payment options are available?
We accept payment by Visa, MasterCard and American Express.
How can I contact you?
You may contact us by phone, fax or email:
Phone: 1-800-442-3950 or (203)-637-8366
Fax: (203) 637-5285
Email: sales@mayarts.com